General Terms and Conditions
This English version is provided for information purposes only. The legally binding version of these General Terms and Conditions is the German text available at magma-coaching.com/agb. In the event of any discrepancy, the German wording prevails (clause 2.8). References to German statutes (BGB, EGBGB, PAngV) are given in their original form.
GENERAL TERMS AND CONDITIONS WITH CONSUMER INFORMATION AND INSTRUCTIONS ON WITHDRAWAL
Version of: 1 July 2026
1. PROVIDER INFORMATION
The contracting party is:
Magma Coaching S.L.
represented by the managing directors
Christina Teuthorn-Mohr and Karsten Mohr
Calle Amacas 17a
38916 Echedo, Santa Cruz de Tenerife, Spain
E-mail: info@magma-coaching.com
Tax ID CIF B42924779
Commercial Register of Valverde, Tomo 16 , Folio 145, Sección 8, Hoja IH 402
Websites:
https://freediving-el-hierro.com/
2. SCOPE OF APPLICATION
2.1 These General Terms and Conditions (hereinafter “GTC”) of Magma Coaching S.L. (hereinafter “we”) apply to all legal transactions with consumers and entrepreneurs in connection with the services listed under clause 3) “Subject matter of the contract”.
2.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their trade, business or profession.
2.3 These GTC apply exclusively. We do not recognise any conflicting terms or terms deviating from these GTC unless we have expressly agreed to their validity in writing or in text form.
2.4 In individual cases we use a supplementary agreement in addition to these GTC. Such an agreement is concluded separately between the parties and takes precedence over these GTC in case of doubt.
2.5 As a consumer, our customers have a right of withdrawal in accordance with the instructions set out in the APPENDIX.
2.6 The prices valid at the time of booking/ordering apply.
2.7 Where specific discounts or promotional offers are advertised, these are limited in time or in quantity. There is no entitlement to them.
2.8 Only the German language is available for concluding the contract.
Translations into other languages serve solely to inform customers. The German text always prevails in the event of any differences in wording.
2.9 The version of these GTC valid at the time of booking/ordering applies.
3. SUBJECT MATTER OF THE CONTRACT
3.1 The subject matter of the contract may be the following services in the fields of personal development, communication, health and freediving/apnoea diving (this list not being exhaustive):
Coaching, mentoring, training
Online programmes
Education and certification
Seminars (online and offline)
Events (online and offline)
Breathing training and breathwork programmes (online and offline)
Consulting and media training
3.2 All offers on our websites, on the internet or in other media used are non-binding and do not constitute a legally binding offer by Magma Coaching S.L. to conclude a contract.
4. CONCLUSION OF CONTRACT
4.1 Our websites provide further information and content on the services described under clause 3).
4.2 The selected service can be booked/ordered by telephone, e-mail, booking link or the contact form on the website.
4.3 For some of the services we offer, a free and non-binding information call by telephone or Zoom is available before booking/ordering. To arrange it, interested parties contact us by telephone, e-mail or the contact form on the website, or book an appointment in our scheduling tool. Once they have selected a suitable appointment, they receive a confirmation of the appointment.
4.4 By booking/ordering one of our services, interested parties make a binding offer to Magma Coaching S.L. to conclude a contract (offer).
4.5 The contract between Magma Coaching S.L. and the interested party comes into effect when our confirmation e-mail reaches the interested party (acceptance).
4.6 There is no entitlement to the selected service. Magma Coaching S.L. is entitled to reject the offer without giving reasons.
4.7 Where a booking/order is placed via a third-party provider (e.g. digistore24, Amazon, etc.), Magma Coaching S.L. has no influence over it. The general terms and conditions of the third-party provider then apply, where applicable in addition to these GTC.
4.8 After the booking/order we send an invoice as a PDF document by e-mail.
4.9 Payment for the booked/ordered service can be made by bank transfer to the account stated on the invoice. When booking via a booking form, the alternative payment methods offered there (credit card, PayPal, etc.) are available.
Where a service is booked/ordered via a third-party provider (see clause 4.7), one of the payment methods offered there may be selected.
5. PRICES, PAYMENT TERMS AND DUE DATES
5.1 For consumers, all prices stated by us are total prices; they include all applicable taxes. For entrepreneurs, unless stated otherwise, our prices are net prices plus any applicable taxes.
5.2 In some cases we offer payment by instalments. The total price may then be higher than for a single payment. We communicate this amount in advance. Our customers are entitled at any time to pay the full amount of the increased instalment total before the agreed period expires.
5.3 Unless otherwise agreed, access to the booked/ordered service depends on prior receipt of payment. Once we have received payment, the contracting party is entitled to our corresponding service.
5.4 Unless stated otherwise on the invoice, the full invoice amount is due for payment immediately upon receipt of the invoice.
5.5 Should customers fall into arrears with payment, we are entitled to refuse or delay the service or delivery until all outstanding payments have been made, without being obliged to compensate for any damage arising. These rights apply without prejudice to other contractually agreed or statutory rights and claims of Magma Coaching S.L.
5.6 For late payments, interest at the statutory rate accrues both for purchases and for instalment purchases, as well as any costs for corresponding reminders. If internal reminders are unsuccessful, the outstanding claim may be passed to a lawyer or a debt collection agency for enforcement. The additional costs are to be borne by the contracting party.
5.7 If we have agreed payment by instalments and the contracting party fails to pay the instalment due even after a reminder and a grace period set by Magma Coaching S.L., we are entitled to terminate the instalment agreement prematurely. In that case the entire outstanding amount becomes due for payment immediately.
6. DURATION AND PLACE OF THE SERVICES
6.1 The scope and duration of the respective service, as well as the timing of the individual appointments, depend on the service booked. Further information can be found in the respective service description on our websites, on the internet or in other media.
6.2 Unless otherwise agreed between the parties, online offers take place via a professional video conferencing platform.
6.3 Offline offers take place at the location stated in the service description or previously communicated by us.
7. CANCELLATION CONDITIONS
7.1 Cancellation by the contracting party:
Cancellation can be declared exclusively by e-mail to info@magma-coaching.com. Unless stated otherwise below, the cancellation costs, depending on when we receive notice of the cancellation, are
up to 61 days before the start: 20% of the price,
from 60 days before the start: 50% of the price,
from 30 days before the start: 100% of the price.
These cancellation conditions apply to each individual booking/order and to each individual person for whom the contracting party has booked.
The cancellation costs are set off against the payment already made. Should the contracting party have a credit balance, this will be refunded once they have given us the bank details to which we can transfer the money. The contracting party expressly reserves the right to prove that the loss was lower.
The statutory right of withdrawal for consumers (see the instructions on withdrawal in the appendix) remains unaffected by these cancellation conditions.
7.2 Cancellation of appointments by Magma Coaching S.L.
Magma Coaching S.L. is entitled to cancel a service at short notice if the required number of participants has not registered. Where a minimum number of participants applies, it is stated in the respective service description.
Magma Coaching S.L. is also entitled to cancel a service if the coach/speaker/seminar leader falls ill at short notice and no replacement can be provided.
In the aforementioned cases we first attempt to provide a replacement coach/speaker/seminar leader or to find an alternative date. If this is not possible, we refund the payment already made. Further costs, such as accommodation and travel costs incurred in connection with the booking of the service, are not covered by us.
7.3 Intensive coaching / VIP days
Agreed appointments for intensive coaching/VIP days can be cancelled up to 72 hours before the start of the agreed appointment. The cancellation can be declared exclusively by e-mail to info@magma-coaching.com.
In the case of timely cancellation we agree an alternative date, which will take place within 21 days of the original appointment, unless this is impossible for serious reasons.
Should no alternative date be found, the contract ends in its entirety and Magma Coaching S.L. is not required to offer any further appointment.
The contracting party then has no further entitlement to an alternative date, and our claim to payment is limited to processing costs amounting to 20% of the price.
Should the appointment not be cancelled in good time, the contracting party has no entitlement to an alternative date and the cancellation costs set out under 7.1 apply.
7.4 Individual sessions (1:1 coaching)
Agreed appointments for individual sessions (1:1 appointments, e.g. coaching, training or breathing training) can be rescheduled free of charge up to 48 hours before the start. The rescheduling can be declared exclusively by e-mail to info@magma-coaching.com. After that, the appointment is firmly booked: in the event of a later cancellation or non-attendance, the fee agreed for the appointment is due as a cancellation fee; there is no entitlement to an alternative date. If the customer is unable to attend for health reasons, cancellation up to 24 hours before the start is sufficient; in that case we agree an alternative date. The statutory right of withdrawal for consumers remains unaffected.
7.5 Freediving
Should activities not take place, or not take place in full, because the diving instructor is unable to conduct them for health reasons, the fee will be refunded in proportion to the lessons or programme already delivered.
Should the diving customer fall ill or be unable to attend a booked activity for other reasons, the full fee is payable. It is for the diving instructor to cancel a diving session if they have the impression that the diving customer is not physically or mentally able to dive safely.
The diving instructor will always endeavour, where this is possible in terms of time for the instructor or the student, to make up sessions missed due to illness within one year.
Should activities be cancelled in whole or in part due to unfavourable weather and sea conditions, the instructor and the student share the risk of cancellation and 50% of the course fee is payable. The claim to payment for services already rendered remains in full. Any travel costs incurred (journey, accommodation, rental car or similar) are borne by the customer in every case.
8. SPECIAL CONDITIONS FOR INDIVIDUAL SERVICES
The services offered by Magma Coaching S.L., in particular coaching, mentoring, training, diving activities and seminars, are based on cooperation.
Participation requires a willingness to learn on one’s own responsibility. Magma Coaching S.L. cannot promise any particular outcome for these processes. We are merely process facilitators and provide support, models and guidance. Implementation and decision-making rest with our customers.
Our customers are at all times fully responsible for their own physical and mental health. This expressly also applies to the period between our appointments. Any measures they may take as a result of the coaching, mentoring, training or seminar are within their own area of responsibility.
If our contracting party has a mental or physical illness or has been medically diagnosed with one, it is their responsibility to ask their doctor whether coaching, mentoring, training, diving or a seminar can be advisable. We reserve the right to discontinue our services in such cases. In the field of apnoea diving we may require a medical certificate of fitness to dive.
8.1 Online programmes
8.1.1 Our customers receive access in order to use the content of Magma Coaching S.L. they have booked/ordered. This is personal, non-transferable access to the online programme purchased. No goods are dispatched in electronic or physical form.
8.1.2 The login details sent or created in connection with the booking/order (user name, password, etc.) must be kept secret and must not be made accessible to other persons. Our customers are responsible for ensuring that access to the booked online programme by means of the user data is used exclusively by them. We must be notified without delay if there is reasonable cause to believe that unauthorised third parties have obtained knowledge of the access data, so that we can block or change the access data.
8.1.3 If questions arise about using the product purchased, or if access does not work, we can be reached by e-mail at info@magma-coaching.com.
8.1.4 Magma Coaching S.L. may block access temporarily or permanently and exclude the contracting party from participating in the online programme if there are concrete indications that they are in breach of, or have breached, these GTC and/or applicable law, or if we have another legitimate, substantial interest in blocking access. When deciding on a block we will give appropriate consideration to the legitimate interests of the contracting party. In the event of serious breaches, Magma Coaching S.L. is additionally entitled to terminate the contractual relationship without notice.
8.1.5 Magma Coaching S.L. endeavours to ensure the highest possible availability of the member areas of the individual online programmes and their associated pages. In doing so we try to make our content available on as many devices and browsers as possible. There is no entitlement to any particular compatibility.
Magma Coaching S.L. accepts no liability for periods during which our online products cannot be accessed, for example due to maintenance work or technical or other problems for which Magma Coaching S.L. is not responsible.
8.2. Magma Coaching events / seminars / retreats
The following points apply to events, seminars and retreats organised by Magma Coaching S.L.:
8.2.1 Unless expressly agreed otherwise, travel costs and expenses for meals and accommodation are not included in the price and are to be booked and paid for separately by the contracting party.
8.2.2 Magma Coaching S.L. is entitled to exclude participants from events or seminars if they repeatedly, and despite being asked to refrain from doing so, disrupt the course of the event or seminar, fail to follow the instructions of the speaker, misuse the event to recruit persons or to sell third-party products, or are in breach of, or have breached, these GTC and/or applicable law, or if we have another legitimate, substantial interest in their exclusion, in particular in the case of recognisable health problems. When deciding on an exclusion we will give appropriate consideration to the legitimate interests of the contracting party. A refund of the participation fee is excluded, including on a pro rata basis.
8.2.3 At events and seminars, photographs and/or videos and audio recordings may be made by Magma Coaching S.L., its staff or persons commissioned and authorised to do so.
By booking and participating in the event or seminar, the contracting party gives their consent to the photographs and/or videos and audio recordings being published in the press, in printed matter, on the internet or on our social media channels.
The processing is based on Art. 6(1)(a) GDPR (consent). It takes place for marketing purposes and for the purpose of press and public relations work. The rights to the photographs and/or videos and audio recordings are granted without remuneration and also include the right to archive and edit them, provided the editing is not distorting. We do not publish names or other personal data, including as source text for images and/or videos.
Through use on the internet or on social media, the photographs and/or videos and audio recordings can be accessed and stored worldwide. Such data can therefore also be found via “search engines”. It cannot be ruled out that other persons or companies may alter these photographs and/or videos and audio recordings, use them for other purposes or link them with further data available on the internet and create a personality profile. Via the archive function of search engines, the data often also remains retrievable even after it has been removed or changed on the websites or social media channels named above.
Our contracting parties may withdraw their consent at any time in writing to Magma Coaching S.L. with effect for the future. Withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent up to the point of withdrawal. This is particularly relevant in cases where, for example, a print order has already been placed.
Unless consent is withdrawn, it applies without limitation in time.
Consent is voluntary. No disadvantages arise from not giving consent or from withdrawing it.
8.3. Magma Coaching as a service provider at events / seminars / retreats organised by the customer
Magma Coaching will always endeavour to deliver the best possible service in accordance with the quotation.
If our coaches/speakers/seminar leaders/diving instructors fall ill, Magma Coaching S.L. may provide a replacement. Should this not be possible, we try to find an alternative date in consultation with the customer.
If this is not possible, we refund the payment already made, where applicable on a pro rata basis. Further costs, such as cancellation fees or the customer’s accommodation and travel costs incurred in connection with the booking of the service, are not covered by us.
8.4. Freediving
8.4.1 Freediving activities are conducted in accordance with the standards of the world association AIDA – Association Internationale pour le Développement de l’Apnée – or of the diving association SSI.
All freediving activities (lessons, training, excursions, instructor courses) can only begin once we or the diving instructor we appoint have received the fully completed and signed AIDA forms (Liability Release, Medical Statement). Instead of the Medical Statement, a medically confirmed fitness to dive may also be required, in particular for the AIDA 4 and Instructor courses.
8.4.2 Magma Coaching S.L. holds liability insurance for all activities under the “Freediving El Hierro” brand. At the same time it is necessary for participants in activities to additionally hold valid diving insurance. Affordable diving insurance can also be taken out through Magma Coaching.
8.4.3 Certification takes place after successful completion of a course. The final judgement as to whether a diving customer has successfully passed a course rests with the diving instructor. It is not sufficient to reach the required minimum values. The overall impression also counts: whether the customer has reached the corresponding level and is also able to represent it. This prevents people who are enthusiastic about freediving from overexerting themselves and possibly getting injured simply in order to reach a level. It also serves the integrity and quality of the training. Naturally the diving instructor does everything to bring diving customers to the desired level – which as a rule succeeds, but cannot be guaranteed.
8.4.4 AIDA charges a processing fee for certification. This fee is not part of the course fee and is invoiced separately. The current processing fee can be found on the Freediving El Hierro website or requested by e-mail at info@magma-coaching.com. The respective certificate is made available by AIDA for download in the customer’s account.
8.4.5 Travel to and from the dive sites selected by us or by the diving instructor we appoint is not part of the freediving activity. Travel to and from the site includes the route to and from the water. A freediving activity begins in the water and ends as soon as the customer leaves the water. The customer is responsible for travel to and from the dive sites, including the route to and from the water. This also applies where the dive site has to be reached by boat or where the diving instructor travels in the same vehicle. This does not establish any liability on the part of Magma Coaching S.L.
8.4.6. Magma Coaching S.L. or the diving instructor we appoint reserve the right to abort an individual dive or an entire diving session at any time if there is imminent danger or a health risk to the customer or to another participant in the freediving activity, or if the diving instructor has the impression that the customer is not physically and/or mentally able to dive safely.
Should the customer be unable to begin a dive, for example due to nausea, or have to abort it early, they have no entitlement to a replacement dive. Our claim to payment remains in full.
8.4.7. If material or equipment is required for a freediving activity, it can be borrowed from us. The borrowed material remains with the customer for the entire loan period. The customer is also responsible for careful handling and use. The borrowed material must be rinsed with fresh water as soon as possible after a dive, at the latest on the evening of the same day, and then dried in the shade. Direct exposure of the borrowed material to sunlight must be avoided in all cases. In the event of damage to the borrowed material, the following compensation is payable (as at 1 August 2023): in the event of loss or total destruction: wetsuit €200, underwater lamp €200, mask €50, snorkel €15, fins €100, weight belt €80, socks €25, gloves €5 (fins, socks and gloves are always to be replaced as a pair).
9. CONTRACT TERM
The respective term of our contract depends on the service booked/ordered. As a rule the contract ends automatically upon fulfilment, i.e. when the contracting party has made payment and we have provided the corresponding service in return. Minor deviations in our services arising at the request of the contracting party do not affect the fulfilment of our obligations.
10. RIGHTS OF USE IN THE CONTENT AND MATERIALS
10.1. The content and materials provided by Magma Coaching S.L. in the course of delivering our services are protected under copyright law and, where applicable, trade mark law.
10.2. Content and materials, in whatever format (e.g. text, audio or video files), may be used exclusively for the customer’s own use and must not be altered. The customer acquires a simple, non-transferable right of use in the content and materials, in whatever format (e.g. text, audio or video files), which is revocable until the price has been paid in full.
This means in particular that the content and materials provided must not be made accessible to third parties, whether free of charge or for a fee, nor published on the internet or in other media. Passing them on to third parties, or any other use for purposes beyond your own and beyond those permitted under these GTC, requires our express prior written consent.
10.3. We warrant that we hold the necessary rights to enable use in accordance with the agreed service and to grant the rights required for this. Transferring or passing on these granted rights to third parties is not permitted (exclusion of sub-licensing). Unlawful use may give rise to claims by the rights holders.
10.4. Provisions 10.2 and 10.3 continue to apply after termination, withdrawal or cancellation of the contract.
10.5. Magma Coaching S.L. accepts no liability for the completeness and currency of the content and materials provided. We reserve the right to improve and adapt the content and materials at any time.
11. CONFIDENTIALITY
11.1. The customer is obliged to maintain confidentiality towards third parties regarding all confidential information and know-how (including ideas, concepts, methods, operating and business secrets, etc.) of which they become aware in the course of our contractual relationship, and to pass such information on only with our prior written consent. The duty of confidentiality also extends to all content and materials made available by us in the course of the service purchased/booked or to which the customer has access.
In group programmes, the duty of confidentiality also applies to confidential information of the other participants of which the customer becomes aware in the course of the programme.
11.2. Confidentiality does not apply to information which
was already known before the confidentiality obligation arose,
was developed independently of any knowledge obtained in the course of delivering the underlying contract between the parties,
was publicly available at the time it was received or subsequently became publicly available without fault on the part of the customer.
11.3. The duty of confidentiality continues to apply after termination, withdrawal or cancellation of the contract.
12. DATA PROTECTION
12.1. In order to deliver and process the service purchased/booked, we require among other things the following data:
First name and surname
Address
E-mail address
for entrepreneurs, also the company name and VAT ID no. or Tax ID
In individual cases the processing of further data (e.g. age or health) may be necessary. We communicate this in advance of the booking.
12.2. Invoices are issued on the basis of these details, which is why the details of the name, in particular the company name, must be correct at the time of booking. The same applies to the address. Should corrections become necessary, this may result in additional work, for which we will charge a reasonable amount.
12.3. For the proper and smooth performance of the contract, the customer undertakes to notify us by e-mail at info@magma-coaching.com of any change to their personal details (in particular a change of e-mail address) occurring after the service has been purchased/booked and before we have completed delivery.
13. THE CUSTOMER’S DUTIES TO COOPERATE
The customer is responsible, at their own cost and risk, for providing, receiving and maintaining all aids required to use our offers, such as hardware, software and tools. This also includes ensuring that e-mails do not end up in the spam folder, that current browser versions are installed and that a stable internet connection is available.
14. AI-SUPPORTED WAYS OF WORKING
Magma Coaching S.L. also uses AI-supported tools in preparing, following up and organising its services, as well as in producing materials and working documents. Coaching, training, consulting and instruction are the responsibility of human beings. Automated decision-making within the meaning of Art. 22 GDPR does not take place. We handle personal data responsibly; details of the processing carried out by the tools used are set out in our privacy policy (magma-coaching.com/datenschutz).
15. LIABILITY
15.1 Magma Coaching S.L. is liable in accordance with statutory provisions for intent and gross negligence.
15.2 For slightly negligent breach of material obligations, the breach of which jeopardises the achievement of the purpose of the contract, as well as for the breach of obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer regularly relies (so-called cardinal obligations), our liability is limited to the foreseeable damage typical of the contract.
15.3 Magma Coaching S.L. is not liable for the slightly negligent breach of obligations other than those named in the preceding paragraphs.
15.4 The above exclusions of liability do not apply to injury to life, body or health. Liability under the German Product Liability Act (Produkthaftungsgesetz) also remains unaffected.
15.5 According to the current state of technology, data communication over the internet cannot be guaranteed to be free of errors and/or available at all times. In this respect Magma Coaching S.L. is not liable for the constant and uninterrupted availability of the offer. Regular maintenance windows are announced in good time beforehand.
15.6 Where our liability is excluded or limited, this also applies to the liability of our employees, representatives and vicarious agents.
16. FORCE MAJEURE
16.1 Force majeure exists where an event occurs which comes from outside, has no operational connection and could not be averted even with the utmost care that could reasonably be expected. Force majeure is to be assumed in the case of natural disasters (floods, earthquakes, natural catastrophes, storms, hurricanes, fire), political events (wars, civil wars), as well as other events such as epidemics, pandemics, diseases and quarantine orders by authorities, regions and states. This list is not exhaustive. Events comparable to those named above also fall under the term force majeure.
16.2 The party that first learns of the event informs the other party promptly.
16.3 In the event of force majeure within the meaning of clause 16.1, the parties agree that the contractual services will first be suspended for the duration of the event. Payments already received for services purchased/booked remain with Magma Coaching S.L. during this period. Payments not yet made for services already rendered by us must nevertheless still be made. For services not yet rendered, payment may be suspended for the period of the contractual suspension.
16.4 Once the unforeseeable event has ended, the contract is resumed.
16.5 Any further possible damage (e.g. for the cancellation of hotel bookings, flight bookings, etc.) is borne by each party itself.
16.6 If the event lasts longer than 6 months, both parties are entitled to terminate the contract in text form (e.g. by e-mail) with two weeks’ notice to the end of the month. Services already rendered by us are to be remunerated if this has not already happened. Payments made in advance for services not yet rendered are refunded by Magma Coaching S.L.
16.7 In the case of such termination too, each party bears any further damage (e.g. for the cancellation of hotel bookings, flight bookings, etc.) itself.
17. AMENDMENTS TO THESE GTC
These GTC may be amended where there is a good reason for the amendment. This may be, for example, changes in legislation, adjustments to our offers, changes in case law or a change in economic circumstances. In the case of material changes affecting customers, we inform them of the planned changes in good time. Customers then have a right of objection of 14 days following that information. Once this period has expired, the new provisions have become an effective part of the contract.
18. RIGHT OF WITHDRAWAL FOR CONSUMERS
18.1 Consumers have a right of withdrawal. Further information on the right of withdrawal can be found in the instructions on withdrawal following these GTC.
18.2 The withdrawal period begins upon conclusion of the contract. The contract is concluded upon receipt of the confirmation e-mail for the booking/order.
18.3 For our online offers and services, the following particularities apply with regard to the right of withdrawal:
a) If, at the customer’s express request, Magma Coaching S.L. is to begin performing the service before the 14-day withdrawal period expires, the right of withdrawal expires once the service has been performed in full and the customer has confirmed, before performance begins, their awareness that their right of withdrawal expires upon complete fulfilment of the contract (§ 356(5) no. 2 BGB).
b) If the customer withdraws before the service has been performed in full, compensation for the value of the part of the service performed up to the withdrawal must be paid; it is calculated on a pro rata basis on the basis of the total price agreed (§ 357a(2) BGB).
c) Withdrawal may also be declared using the electronic withdrawal function at https://magma-coaching.com/en/withdrawal/ (“Withdraw from contract”, § 356a BGB).
19. APPLICABLE LAW AND PLACE OF JURISDICTION
19.1 The law of the Federal Republic of Germany applies, excluding international private law and the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent that it does not withdraw the protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence.
19.2 Furthermore, with regard to the statutory right of withdrawal, this choice of law does not apply to consumers who at the time the contract is concluded do not belong to any member state of the European Union and whose sole place of residence at the time the contract is concluded lies outside the European Union.
19.3 Where the consumer had their place of residence or habitual abode in Germany when the contract was concluded and has either moved it out of Germany by the time proceedings are brought by Magma Coaching S.L. or their place of residence or habitual abode is unknown at that time, the place of jurisdiction for all disputes is the registered office of Magma Coaching S.L., Calle Amacas 17a, 38916 Echedo, Santa Cruz de Tenerife, Spain.
19.4 For entrepreneurs, the place of jurisdiction for all disputes is the registered office of Magma Coaching S.L., Calle Amacas 17a, 38916 Echedo, Santa Cruz de Tenerife, Spain.
20. FINAL PROVISIONS
20.1 Magma Coaching S.L. is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Version of 1 July 2026
***
INSTRUCTIONS ON WITHDRAWAL
A. RIGHT OF WITHDRAWAL
Consumers have the right to withdraw from the contract within fourteen (14) days without giving reasons.
In the case of a contract for the provision of services, the right of withdrawal expires early where the service has been performed in full and the consumer, before performance began, expressly agreed that performance of the service should begin before the withdrawal period expires and confirmed their awareness that the right of withdrawal expires upon complete fulfilment of the contract (§ 356(5) no. 2 BGB).
The withdrawal period is fourteen (14) days from the day the contract is concluded. The contract is concluded on the day the consumer receives the confirmation e-mail for their order/booking from us.
To exercise the right of withdrawal as a consumer, one must inform
Magma Coaching S.L.
Calle Amacas 17a, 38916 Echedo
Santa Cruz de Tenerife, Spain
E-mail: info@magma-coaching.com
by means of a clear declaration (e.g. a letter sent by post or an e-mail) of the decision to withdraw from this contract. The model withdrawal form below may be used for this purpose, but is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
Withdrawal may also be declared online using the withdrawal function at https://magma-coaching.com/en/withdrawal/. If this online function is used, we will send confirmation of receipt without delay on a durable medium (e.g. by e-mail), stating the content of the declaration of withdrawal together with the date and time of its receipt.
CONSEQUENCES OF WITHDRAWAL
If this contract is withdrawn from, Magma Coaching S.L. must repay all payments received from the contracting party without delay and at the latest within fourteen (14) days of the day on which notification of the withdrawal from this contract reached us. For this repayment, Magma Coaching S.L. uses the same means of payment as was used for the original transaction, unless expressly agreed otherwise.
Where payment was made by bank transfer, we ask that the account details be sent to us, as only part of the account details is visible on the bank statement.
Where it was requested that the service should begin during the withdrawal period, a reasonable amount must be paid for the services rendered up to the point of withdrawal, corresponding to the proportion of the services already provided compared with the total scope of the services provided for in the contract (§ 357a(2) BGB).
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B. MODEL WITHDRAWAL FORM
in accordance with Annex 2 to Article 246a § 1(2) sentence 1 no. 1 and § 2(2) no. 2 EGBGB
If you wish to withdraw from the contract, please complete this form and send it back.
To
Magma Coaching S.L.
Calle Amacas 17a, 38916 Echedo
Santa Cruz de Tenerife, Spain
E-mail: info@magma-coaching.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
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Ordered on (*) _________________________ / received on (*)
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for notification on paper)
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Date
(*) Delete as applicable