General Terms and Conditions

GENERAL TERMS AND CONDITIONS WITH CONSUMER INFORMATION AND DISCLAIMER
(as at: 6.5.2024)

SUPPLIER INFORMATION

The contractual partner is:

Magma Coaching S.L.

represented by the managing directors Christina Teuthorn-Mohr and Karsten Mohr

Calle Amacas 17a
38916 Echedo, Santa Cruz de Tenerife, Spain

E-mail: info (at) magma-coaching.com

Tax ID CIF B42924779

Commercial Register of Valverde, Tomo 16 , Folio 145, Sección 8, Hoja IH 402

Websites:

https://www.magma-coaching.com/

https://www.freediving-el-hierro.com/

SCOPE OF APPLICATION

These General Terms and Conditions (hereinafter “GTC”) of Magma Coaching S.L. (hereinafter “we”) apply to all legal transactions with consumers and entrepreneurs in connection with the services mentioned under section 3) “Subject matter of the contract”.

A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession. An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

These GTC shall apply exclusively. We shall not recognize any terms and conditions that conflict with or deviate from these GTC unless we have expressly agreed to their validity in writing or in text form.

In individual cases, we use a supplementary agreement in addition to these GTC. This shall be concluded separately between the parties and, in case of doubt, shall take precedence over these GTC.

As a consumer, our customers are entitled to a right of withdrawal in accordance with the instructions set out in the APPENDIX.

The prices at the time of booking/ordering apply.

If certain discounts or special offers are advertised, these are limited in time or quantity. There is no entitlement to them.

Only the German language is available for the conclusion of the contract.

Translations into other languages are for customer information purposes only. The German text always takes precedence in the event of any differences in language usage.

The version of these GTC valid at the time of booking/ordering shall apply.

SUBJECT MATTER OF THE CONTRACT

The subject of the contract can be the following services in the areas of personal development, communication, health & freediving/ apnea diving (whereby the list is not exhaustive):

Coaching, mentoring, training

Online programs

Education

Seminars (online and offline)

Events (online and offline)

All offers on our websites, on the Internet or other media used are non-binding and do not constitute a legally binding offer to conclude a contract on the part of Magma Coaching S.L..

CONCLUSION OF CONTRACT

Our websites contain more detailed information and content on the services described in section 3).

The selected service can be booked/ordered by telephone, e-mail, booking link or contact form on the website.

For some of the services we offer, there is the option of a free, no-obligation information session by phone or Zoom before booking/ordering. To do this, interested parties contact us by phone, e-mail or the contact form on the website, or book an appointment using our appointment booking tool. As soon as they have selected a suitable appointment, they will receive an appointment confirmation.
By booking/ordering one of our services, interested parties make a binding offer to Magma Coaching S.L. to conclude a contract (offer).

The contract between Magma Coaching S.L. and the interested party is concluded upon receipt of our confirmation e-mail by the interested party (acceptance).

If a booking/order is made via a third-party provider (e.g. digistore24, Amazon, etc.), Magma Coaching S.L. has no influence on this. In this case, the general terms and conditions of the third-party provider apply, if necessary in addition.

After booking/ordering, we will send you an invoice in the form of a PDF document by e-mail.

PRICES, TERMS OF PAYMENT AND DUE DATES

Our prices are net prices (plus the applicable statutory VAT).

In some cases, we offer payment in installments. The total price may be higher compared to a one-off payment. We will inform you of this amount in advance. Our customers have the right to pay the full amount in the form of the increased installment amount at any time before the end of the agreed period.

Unless otherwise agreed, access to the booked/ordered service is dependent on prior receipt of payment. As soon as we have received the payment, the contractual partner is entitled to our corresponding consideration.

Unless otherwise stated in the invoice, the entire invoice amount is due for payment immediately upon receipt of the invoice.

If customers are in default of payment, we are entitled to refuse or delay performance or delivery until all payments due have been made, without being obliged to compensate for any damages incurred. These rights apply without prejudice to other contractually agreed or statutory rights and claims of Magma Coaching S.L.

For late payments, interest will be charged at the statutory rate for both purchases and installment purchases, as well as any costs for corresponding reminders. If internal reminders are unsuccessful, the outstanding debt may be passed on to a lawyer or debt collection agency for collection. The additional costs for this are to be borne by the contractual partner.

If we have agreed payment in installments and the contractual partner fails to pay the installment due even after a reminder and grace period set by Magma Coaching S.L., we are entitled to terminate the installment payment agreement prematurely. In this case, the entire outstanding amount shall be due for payment immediately.

DURATION AND LOCATION OF THE SERVICES

The scope and duration of the respective service, as well as the time of the individual appointments, depend on the service booked. Further information can be found in the respective service description on our website, on the Internet or in other media.

Unless otherwise agreed between the parties, online offers are made using a professional video conferencing platform.

Offline offers take place at the location specified in the service description or previously communicated by us.

CANCELLATION CONDITIONS

Cancellation by the contractual partner:

Cancellation can only be declared by e-mail to info@magma-coaching.com. Unless otherwise stated in the following, the cancellation costs will be charged depending on when we receive notification of cancellation,

up to 61 days before the start: 20% of the price,
from 60 days before the start: 50% of the price,
from 30 days before the start: 100% of the price.
These cancellation conditions apply to each individual booking/order or each individual person for whom the contractual partner has booked.

Cancellation costs will be deducted from the payment already made. If there is a credit balance on the part of the contractual partner, this will be refunded after the contractual partner has given us their bank details to which we can transfer the money. The contractual partner expressly reserves the right to provide evidence of lower damages.

Cancellation of appointments by Magma Coaching S.L.

Magma Coaching S.L. is entitled to cancel a service, even at short notice, if the required number of participants has not registered. The minimum number of participants, if one is specified, is stated in the respective service description.

Magma Coaching S.L. is also entitled to cancel a service if the coach/speaker/seminar leader falls ill at short notice and no replacement can be provided.

In the aforementioned cases, we will first try to provide a replacement coach/speaker/seminar leader or find an alternative date. If this is not possible, we will refund the payment already made. Further costs, such as accommodation and travel costs incurred in connection with the booking of the service, will not be covered by us.

Intensive coaching/ VIP days

Agreed appointments for intensive coaching sessions/VIP days can be canceled up to 72 hours before the start of the agreed appointment. Cancellations can only be made by e-mail to info@magma-coaching.com.

In the event of cancellation in good time, we will agree an alternative date which will take place within 21 days of the original date, unless this is not possible for serious reasons.

If no alternative date is found, the contract as a whole ends and Magma Coaching S.L. does not have to offer another date.

The contractual partner is no longer entitled to an alternative date and our claim for payment is limited to processing costs amounting to 20% of the price.

If the appointment is not canceled in good time, the contractual partner is not entitled to an alternative date and the cancellation costs listed under 7.1 apply.

Individual lessons (1:1 coaching)

If Magma Coaching S.L. offers individual coaching within online (group) programs, agreed appointments for individual coaching can only be canceled by our clients up to 24 hours before the start if they are unable to attend the agreed appointment for health reasons. In this case, we will arrange an alternative appointment that will take place within 10 days. If the contractual partner cancels the agreed appointment for another reason or if no alternative appointment can be found within the above period, Magma Coaching S.L. does not have to offer another appointment. This appointment then expires, there is no entitlement to an alternative appointment. Our claim to payment remains valid, the contractual partner has no claim to (partial) reimbursement.

Freediving

If activities cannot take place or cannot take place in full because the instructor is unable to do so for health reasons, the fee will be refunded in proportion to the lessons or program already held.

If the diving customer falls ill or is unable to take part in a booked activity for other reasons, the entire fee is due. It is the instructor’s responsibility to cancel a diving lesson if he/she has the impression that the diving customer is not physically or mentally able to dive safely.

The instructor will always endeavor to make up lessons missed due to illness within one year, if this is possible for him or the student.

If activities are canceled in whole or in part due to unfavorable weather and sea conditions, the teacher and student share the risk of cancellation and 50% of the course fee is due. The payment claim for services already rendered remains fully valid. Any travel costs incurred (travel, accommodation, rental car, etc.) shall be borne by the customer in all cases.

SPECIAL CONDITIONS FOR INDIVIDUAL SERVICES

The services offered by Magma Coaching S.L., in particular coaching, mentoring, training, diving activities and seminars, are based on cooperation.

Participation requires a willingness to learn on your own responsibility. Magma Coaching S.L. cannot promise any specific success for these processes. We are merely process facilitators and provide assistance, patterns and instructions. Our clients are responsible for implementing and making decisions.

Our clients are fully responsible for their own physical and mental health at all times. This also expressly applies in the phase between our appointments. Any measures they may take as a result of the coaching, mentoring, training or seminar are their own responsibility.

If our contractual partner has a mental or physical illness or has been diagnosed by a doctor, it is their responsibility to ask the doctor whether coaching, mentoring, training, diving or a seminar may be useful. We reserve the right to discontinue our services in such cases. In the area of apnea diving, we may require a medical certificate of fitness to dive.

8.1 Online programs

8.1.1 Our customers receive an account to access the content they have booked/ordered from Magma Coaching S.L.. This is a personal and non-transferable access to the purchased online program. Goods are not sent in electronic or physical form

8.1.2 The login data sent or created in connection with the booking/order (user name, password, etc.) must be kept secret and not made accessible to other persons. Our customers are responsible for ensuring that access to the booked online program by means of the user data is carried out exclusively by them. We must be informed immediately if there is a reasonable possibility that unauthorized third parties have gained knowledge of the access data so that we can block or change the access data.

8.1.3 If there are any questions regarding the use of the purchased product or if access does not work, we can be contacted by e-mail at info@magma-coaching.com.

8.1.4 Magma Coaching S.L. may temporarily or permanently block access and exclude the contractual partner from participating in the online program if there are concrete indications that he/she is violating or has violated these GTC and/or applicable law, or if we have another legitimate, significant interest in blocking. When deciding on a blocking, we will take the legitimate interests of the contractual partner into account appropriately. In the event of serious violations, Magma Coaching S.L. is also entitled to terminate the contractual relationship without notice.

8.1.5 Magma Coaching S.L. makes every effort to ensure that the member areas of the individual online programs and associated pages are as accessible as possible. We try to make our content available on as many end devices and browsers as possible. There is no claim to specific compatibility.

Magma Coaching S.L. accepts no liability for periods in which our online products cannot be accessed, e.g. due to maintenance work or technical or other problems for which Magma Coaching S.L. is not responsible.

8.2. Magma Coaching Events / Seminars / Retreats

The following points apply to events, seminars and retreats organized by Magma Coaching S.L:

8.2.1 Unless expressly agreed otherwise, travel costs and expenses for meals and accommodation are not included in the price and must be booked and paid for separately by the contractual partner.

8.2.2 Magma Coaching S.L. is entitled to exclude participants from events or seminars if they repeatedly and despite requests to refrain from doing so, disrupt the course of the event or seminar, do not follow the instructions of the speaker, misuse the event to recruit people or to sell third-party products or violate or have violated these GTC and/or applicable law, or if we have another legitimate, significant interest in exclusion, in particular in the case of recognizable health problems. When deciding on an exclusion, we will take the legitimate interests of the contractual partner into account appropriately. A refund of the participation fee is also excluded on a pro rata basis.

8.2.3 At events and seminars, photos and/or videos and sound recordings may be made by Magma Coaching S.L., its employees or persons authorized and appointed to do so.

By booking and participating in the event or seminar, the contractual partner consents to the photos and/or videos and sound recordings being published in the press, in printed matter, on the Internet or on our social media channels.

The processing is based on Art. 6 para. 1 lit. a GDPR (consent). It is carried out for marketing purposes and for the purpose of press and public relations work. The rights to the photos and/or videos and sound recordings are granted without remuneration and also include the right to archive and edit, provided that the editing is not distorting. Names or other personal data will not be published by us, not even as source text for images and/or videos.

The photos and/or videos and sound recordings can be accessed and stored worldwide through use on the Internet or on social media. Corresponding data can also be found via “search engines”. It cannot be ruled out that other people or companies may change these photos and/or videos and sound recordings, use them for other purposes or link them to other data available on the internet and create a personality profile. Moreover, the data can often still be retrieved via the archive function of search engines even if it has already been removed or changed from the above-mentioned websites or social media channels.

Our contractual partners can revoke their consent at any time in writing to Magma Coaching S.L. with effect for the future. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. This is particularly relevant in cases where, for example, the print order has already been placed.

Unless consent is revoked, it is valid for an unlimited period of time.

Consent is voluntary. No disadvantages arise from the non-granting or revocation of consent.

8.3. Magma Coaching as a service provider for events / seminars / retreats organized by the client

Magma Coaching will always endeavor to provide the best possible service according to the offer.

In the event of illness of our coaches/speakers/seminar leaders/diving instructors, Magma Coaching S.L. can order a replacement. If this is not possible, we will try to find an alternative date in consultation with the customer.

If this is not possible, we will refund the payment already made on a pro rata basis. Further costs, such as cancellation fees or accommodation and travel costs incurred by the customer in connection with the booking of the service, will not be covered by us.

8.4. Freediving

8.4.1 Freediving activities are carried out in accordance with the standards of the AIDA – Association Internationale pour le Développement de l’Apnée – or the SSI diving association.

All freediving activities (lessons, training, excursions, instructor courses) can only begin when we or our instructor have received the fully completed and signed AIDA forms (Liability Release, Medical Statement). For the AIDA 4 and Instructor courses in particular, a doctor’s certificate of fitness to dive may be required instead of the medical statement.

8.4.2 Magma Coaching S.L. has liability insurance for all activities under the brand “Freediving El Hierro”. At the same time, it is necessary that participants in activities also have valid diving insurance. Inexpensive diving insurance can also be taken out through Magma Coaching.

8.4.3 Certification takes place after successful completion of a course. The final judgment as to whether a diving customer has successfully passed a course lies with the diving instructor. It is not enough to achieve the required minimum values. What counts is the overall impression of whether the customer has reached the appropriate level and can represent it. This prevents people who are enthusiastic about freediving from overextending themselves and possibly injuring themselves just to achieve a level. This also serves the seriousness and quality of the training. Of course, the instructor does everything to bring the diving customers to the desired level – which is usually successful, but cannot be guaranteed.

8.4.4 AIDA charges a processing fee for the certification. This fee is not part of the course fee and will be charged separately. The current processing fee can be found on the Freediving-El Hierro website or can be requested by sending an email to info@magma-coaching.com. The respective certificate will be provided by AIDA in the customer’s account for download.

8.4.5 The journey to and from the dive sites selected by us or our instructor does not count as part of the freediving activity. Arrival and departure include the distance to and from the water. A freediving activity begins in the water and ends as soon as the customer leaves the water. The customer is responsible for the journey to and from the dive sites, including the route to and from the water. This also applies if the dive site has to be reached by boat or if the instructor travels on the same means of transport. This does not constitute any liability on the part of Magma Coaching S.L..

8.4.6. Magma Coaching S.L. or the instructor employed by us reserve the right to abort a single dive or the entire diving session at any time if there is imminent danger or health risks for the customer or another participant in the freediving activity, or if the instructor has the impression that the customer is not able to dive safely due to his physical and/or mental condition.

If the customer is unable to start a dive, e.g. due to nausea, or has to terminate it prematurely, he/she is not entitled to a replacement dive. Our claim to payment remains fully valid in this case.

8.4.7. If material or equipment is required for a freediving activity, this can be hired from us. The rental equipment remains with the customer for the entire rental period. The customer is also responsible for the careful handling and use of the equipment. The rental equipment must be cleaned with fresh water as soon as possible after a dive, at the latest in the evening of the same day, and then dried in the shade. Direct sunlight on the rental equipment must be avoided at all costs. In the event of damage to the rental equipment, the following compensation must be paid (as at 1.8.2023) In the event of loss or total destruction: suit €200, underwater lamp €200, goggles €50, snorkel €15, fins €100, weight belt €80, booties €25, gloves €5 (fins, booties and gloves must always be replaced in pairs).

CONTRACT TERM

The respective term of our contract depends on the service booked/ordered. As a rule, the contract ends automatically upon fulfillment, i.e. when the contractual partner has made the payment and we have provided the corresponding service in return. Insignificant deviations in our services, which arise at the request of the contractual partner, do not change our fulfillment of the service.

RIGHT TO USE THE CONTENT AND DOCUMENTS

10.1. The content and documents provided by Magma Coaching S.L. as part of our services enjoy protection under copyright law and, where applicable, trademark law.

10.2. Content and documents, regardless of format (e.g. text, audio, video files), may only be used for personal use and may not be modified. The customer acquires a simple, non-transferable and revocable right to use the content and documents, regardless of the format (e.g. text, audio, video files), until the price has been paid in full.

In particular, this means that the content and documents provided may not be made available to third parties, either free of charge or for a fee, or even published on the Internet or in other media. Any disclosure to third parties or other use for purposes other than your own and permitted under these GTC requires our express prior written consent.

10.3. We guarantee that we have the necessary rights to enable use in accordance with the agreed service and to grant the rights necessary for this. Transferring or passing on these granted rights to third parties is not permitted (exclusion of sublicensing). Unlawful use may lead to claims by the rights holder.

10.4. Provisions 10.2 and 10.3 shall continue to apply even after termination, revocation or cancellation of the contract.

10.5. Magma Coaching S.L. accepts no liability for the completeness and up-to-dateness of the content and documents provided. We reserve the right to optimize and adapt the contents and documents at any time.

SECURITY

11.1. The customer is obliged to maintain confidentiality towards third parties with regard to all confidential information and know-how (including ideas, concepts, methods, company/business secrets, etc.) of which it becomes aware within the scope of our contractual relationship and to only pass these on with our prior written consent. The confidentiality obligation also extends to all content and documents provided by us as part of the purchased/booked service or to which the customer has access.

In group programs, the duty of confidentiality also applies to confidential information of other participants of which the customer becomes aware in the course of the program.

11.2. Information that is not affected by confidentiality

were already known prior to the confidentiality obligation,
were developed independently of the knowledge gained in the context of the provision of services under the underlying contract between the parties,
were publicly accessible upon receipt of the information or subsequently became publicly accessible through no fault of the customer.
11.3. The obligation to maintain confidentiality shall continue to exist even after termination, revocation or cancellation of the contract.

DATA PROTECTION

12.1. We require the following data, among others, to perform and process the service purchased/booked:

First and last name

Address

E-mail address

for entrepreneurs also company name and VAT ID no. or tax ID

In individual cases, it may be necessary to process further data (e.g. age or health). We will communicate this in advance of the booking.

12.2. Invoices are issued on the basis of this information, so details of the name, in particular the company name, must be correct when booking. The same applies to the address. If corrections are required here, this may lead to additional work, which we will charge at a reasonable rate.

12.3. For the proper and smooth performance of the contract, the customer undertakes to notify us by e-mail to info@magma-coaching.com of any change in personal details (in particular in the event of a change of e-mail address) that occurs after the purchase/booking of the service and before the end of our service provision.

OBLIGATIONS OF THE CUSTOMER TO COOPERATE

The customer is responsible for the provision, receipt and functionality of all resources required for the use of our services, such as hardware, software and tools, at their own expense and risk. This also includes ensuring that e-mails do not end up in the spam folder, that current browser versions are installed and that a stable Internet connection is guaranteed.

LIABILITY

Magma Coaching S.L. is liable in accordance with the statutory provisions for intent and gross negligence.

For the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, as well as for the breach of obligations, the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer regularly relies (so-called cardinal obligations), our liability is limited to the foreseeable, contract-typical damage.

Magma Coaching S.L. is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding paragraphs.

The above exclusions of liability shall not apply in the event of injury to life, limb or health. Liability under the Product Liability Act also remains unaffected.

According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and/or available at all times. In this respect, Magma Coaching S.L. is not liable for the constant and uninterrupted availability of the offer. Regular maintenance windows will be announced in advance.

If our liability is excluded or limited, this shall also apply to the liability of our employees, representatives and vicarious agents.

HIGHER VIOLENCE

Force majeure shall be deemed to exist if an external event occurs that has no operational connection and cannot be averted even with the utmost care that could reasonably be expected. Force majeure is to be assumed in the event of natural disasters (floods, earthquakes, natural disasters, storms, hurricanes, fire), political events (wars, civil wars) and other events such as epidemics, pandemics, epidemics, diseases and quarantine orders by authorities, countries and states. This list is not exhaustive. Events comparable to those mentioned above also fall under the term force majeure.

The party that first learns of the event shall inform the other party promptly.

In the event of force majeure within the meaning of clause 15.1, the parties agree that the contractual services shall initially be suspended for the duration of the event. Payments already received for purchased/booked services shall remain with Magma Coaching S.L. during this period. Payments not yet made for services already provided by us must still be made. For services not yet provided, payment can be suspended for the period of the contract suspension.

Once the unforeseeable event has ended, the contract is resumed.

Any further possible damages (e.g. for canceling hotel bookings, flight bookings, etc.) shall be borne by each party.

If the event lasts longer than 6 months, both parties are entitled to terminate the contract in text form (e.g. by e-mail) with a notice period of 2 weeks to the end of the month. The services already rendered by us shall be remunerated if they have not already been rendered. Payments made in advance for services not yet provided will be reimbursed by Magma Coaching S.L..

Even in the event of such termination, each party shall bear any further damages (e.g. for canceling hotel bookings, flight bookings, etc.) itself.

AMENDMENT OF THESE TERMS AND CONDITIONS

These GTC may be amended if there is an objective reason for the amendment. This may include, for example, changes in the law, adjustments to our offers, changes in case law or a change in economic circumstances. In the event of significant changes that affect the customer, we will inform the customer of the planned changes in good time. Customers have a 14-day right of withdrawal after being informed. After this period has expired, the new regulations have become an effective part of the contract.

RIGHT OF WITHDRAWAL FOR CONSUMERS

Consumers have a right of withdrawal. Further information on the right of withdrawal can be found in the withdrawal policy at the end of these GTC.

The withdrawal period begins with the conclusion of the contract. The contract is concluded upon receipt of the confirmation email for the booking/order.

Our online offers and services have the following special features with regard to the right of withdrawal:

If the corresponding product begins and Magma Coaching S.L. is to begin with the service directly or within the 14-day revocation period, the customer waives his right of revocation to this extent. The contractual partner is aware that he loses his right of revocation if we provide the service in full.
If we provide part of the service within the revocation period, Magma Coaching S.L. is entitled to the corresponding consideration (payment) for the service already provided, even in the event of revocation.
APPLICABLE LAW AND JURISDICTION

The law of the Federal Republic of Germany shall apply to the exclusion of international private law and the UN Convention on Contracts for the International Sale of Goods. In the case of consumers, this choice of law shall only apply insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.

Furthermore, this choice of law with regard to the statutory right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence is outside the European Union at the time the contract is concluded.

If the consumer had his domicile or habitual residence in Germany when the contract was concluded and has either moved out of Germany at the time Magma Coaching S.L. brings an action or his domicile or habitual residence is unknown at this time, the place of jurisdiction for all disputes is the registered office of Magma Coaching S.L., Calle Amacas 17a, 38916 Echedo, Santa Cruz de Tenerife, Spain.

For entrepreneurs, the place of jurisdiction for all disputes is the registered office of Magma Coaching S.L., Calle Amacas 17a, 38916 Echedo, Santa Cruz de Tenerife, Spain.

FINAL PROVISIONS

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

Magma Coaching S.L. is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

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REVOCATION INSTRUCTION

A. RIGHT OF WITHDRAWAL

Consumers have the right to withdraw from the contract within fourteen (14) days without giving any reason.

There is no right of revocation if the consumer has expressly agreed at the time of booking / ordering that we should begin to perform the service before the end of the revocation period and this service has been provided in full within the revocation period. If we have provided the service in part within the withdrawal period, there is no right of withdrawal for the part provided.

The withdrawal period is fourteen (14) days from the date of conclusion of the contract. The contract is concluded on the day on which the consumer receives the confirmation e-mail of his order/booking from us.

In order to exercise your right of withdrawal as a consumer, you must contact
Magma Coaching S.L.

Calle Amacas 17a, 38916 Echedo Santa Cruz de Tenerife, SpainE-mail: info@magma-coaching.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). The model withdrawal form below can be used for this purpose, but is not mandatory.

To comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

CONSEQUENCES OF REVOCATION

If this contract is revoked, Magma Coaching S.L. must repay all payments made that we have received from the contractual partner immediately and at the latest within fourteen (14) days from the day on which we received notification of the revocation of this contract. For this repayment, Magma Coaching S.L. will use the same means of payment that was used for the original transaction, unless expressly agreed otherwise.

If the payment was made by bank transfer, please send us the account details, as only part of the account details can be seen on the bank statement.

If it has been agreed that Magma Coaching S.L. should begin with the service before the end of the 14-day withdrawal period, the consideration for our services rendered (payment of the purchase price, if applicable pro rata if the service has not yet been rendered in full) must also be provided and there is no claim for reimbursement in this respect.

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B. SAMPLE WITHDRAWAL FORM

in accordance with Annex 2 to Article 246a § 1 paragraph 2 sentence 1 number 1 and § 2 paragraph 2 number 2 EGBGB

If you wish to cancel the contract, please fill out this form and send it back to us.

To

Magma Coaching S.L.

Calle Amacas 17a, 38916 Echedo, Santa Cruz de Tenerife, Spain

E-mail: info (at) magma-coaching.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

___________________________________________________________________________

___________________________________________________________________________

Ordered on (*) _________________________ / received on (*)
___________________________________________________________________________
Name of the consumer(s)

___________________________________________________________________________
Adress of the consumer(s)

___________________________________________________________________________

Signature of the consumer(s) (only for notification on paper)

__________________________________

Date

(*) Delete as appropriate